Frequently Asked Questions
📦 Orders & Shipping
Is your packaging discreet?
Yes, 100%! We prioritize your privacy. All orders are shipped in plain, unmarked boxes or padded mailers. There are no logos, product names, or sensitive brand markings on the outside of the package.
How much is shipping?
We offer Free Shipping on all orders over $39.99. For orders under $39.99, standard shipping rates apply at checkout.
How long will it take to receive my order?
Standard shipping typically takes 3–7 business days depending on your location. Once your order ships, you will receive a tracking link via email.
🔄 Returns & Policy
What is your return policy?
Due to the personal nature of our products, we cannot accept returns on opened or used items. Unopened, factory-sealed items in original packaging may be returned within 14 days of delivery.
What if my item arrives damaged or defective?
If you receive a damaged or malfunctioning item, please contact our support team within 48 hours of delivery with your order number and a brief photo or video of the issue.
💡 Product & Care
Are your products body-safe?
Yes! All of our items are selected with care and made from high-quality, body-safe materials such as premium silicone and phthalate-free materials.
How do I clean and store my products?
Clean your items before and after every use with warm water and a mild soap or specialized cleaner. Store them in a dry place away from direct sunlight.