Refund policy

At CloserTogether, we want you to feel completely confident in your purchase. If something isn’t right, we’re here to help.

1. Return Window

You may request a return within 30 days of the delivery date.

2. Eligibility for Returns

To be eligible for a return, the item must be:

Unused and in its original, unopened condition
In the original packaging
Accompanied by proof of purchase (order number or receipt)

Important note for intimate products: Due to hygiene and health reasons, we cannot accept returns on opened or used intimacy oils, lubricants, or personal care items. This is for the safety of all customers.

3. Non-Returnable Items

Opened or used products
Items marked as final sale or clearance

4. How to Start a Return

Email us at twogethernovelties@gmail.com with your order number and reason for return.
Our team will review your request and reply within 1–2 business days with a Return Authorization (RA) number and instructions.
Once approved, ship the item back to the address we provide. Please include the RA number on the package.

We recommend using a trackable shipping method. CloserTogether is not responsible for items lost in return transit.

5. Return Shipping Costs

If the return is due to our error (wrong item, damaged, defective), we will cover return shipping.
For all other returns (change of mind, etc.), the customer is responsible for return shipping costs.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.
You will receive an email confirmation when the refund is processed.
Please note that it may take additional time for your bank or card issuer to post the refund to your account.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the damage. We will arrange a replacement or full refund at no extra cost to you.

8. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

Check your bank account again.
Contact your credit card company or bank (processing times can vary).
If you’ve done both and still don’t see it, email us at twogethernovelties@gmail.com