Shipping policy

Thank you for shopping at Twogether (closertwogether.com). We are committed to getting your order to you quickly, securely, and discreetly.

Processing Time

Orders are typically processed and shipped within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.
During peak periods (holidays, sales events, etc.), processing may take up to 3 business days. You will receive an email confirmation once your order has shipped.

Shipping Methods & Rates

We currently ship to addresses within the United States [and Canada / internationally — update as needed].

Free Shipping Orders of $39.99 or more (before taxes and after any discounts) qualify for free standard shipping within the contiguous United States.

Standard Shipping Rates (for orders under $39.99 or non-qualifying destinations):

Flat Fees apply for all shipping categories:
- Standard: $9.99
- Economy: $13.99 (Free for Orders over $44.99)
- Expedited: $15.99 (Free for Orders over $99.99)
Typical options may include USPS Ground Advantage, Priority Mail, or equivalent carriers.

Expedited Options Faster shipping methods (e.g., Priority, Express) are available at checkout for an additional fee when offered.

Shipping rates and estimated delivery times are shown at checkout before you complete your purchase. Delivery times are estimates only and begin once the order has shipped.

Delivery Times (Estimates)

Standard shipping: 3–7 business days after shipment (contiguous U.S.).
Expedited: 1–3 business days after shipment (when available).
Alaska, Hawaii, U.S. territories, and international destinations may take longer and may not qualify for free shipping.

We are not responsible for delays caused by the carrier, weather, customs (if applicable), or incorrect address information provided by the customer.

Discreet Packaging

All orders ship in plain, unmarked packaging with no external indication of the contents or the store name “Twogether.” The return address will appear as a neutral business name or P.O. Box. Your privacy is important to us.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided or by logging into your account.

Address Accuracy & Undeliverable Packages

Please double-check your shipping address at checkout. We are not responsible for packages that are delayed, lost, or returned due to an incorrect or incomplete address. If a package is returned to us as undeliverable, we will contact you. You may be responsible for reshipping costs.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at twogethernovelties@gmail.com with your order number and photos (for damage). We will work with the carrier to resolve the issue and, where appropriate, send a replacement or issue a refund.

International Shipping

[If you offer it:] We currently ship internationally to select countries. International customers are responsible for any customs duties, taxes, or fees imposed by their country. Delivery times and free-shipping eligibility may differ. Restricted items may not be available for international shipment.

[If you do not:] At this time we only ship within the United States.

Returns & Exchanges Related to Shipping

Please see our separate Returns & Exchanges Policy for details on returning or exchanging items. Shipping costs are generally non-refundable unless the return is due to our error or a defective product.